Last updated: August 26, 2026
This Refund Policy explains how refund requests are reviewed for travel services supported by Treservation and why final eligibility depends on airline and travel provider rules.
Provider-controlled
Refund eligibility depends on the airline, ticket type, fare rules, timing, and applicable law.
Request required
A refund request is not approved until written confirmation is issued by the provider or support team.
Fees may apply
Supplier penalties, processing costs, fare differences, and non-refundable service fees may reduce any refund.
Timing varies
Approved refunds can take time based on provider, payment processor, card issuer, and bank handling.
1. What this policy covers
This policy applies to refund requests for flights and related travel services that Treservation helps arrange or support. It also explains the limits of our role as an independent travel assistance agency.
Treservation is not an airline or travel provider. We may help review information, explain displayed rules, communicate next steps, and assist with support requests, but final refund decisions are controlled by the relevant provider and applicable law.
2. Supplier rules apply
Each airline, booking platform, insurance provider, and payment processor has its own refund rules. Your confirmed itinerary, fare basis, ticket type, payment status, and provider conditions determine whether a refund, credit, waiver, or change is available.
Some tickets are non-refundable after purchase. Others may allow cancellation for a fee, offer future travel credit, or permit partial refunds of taxes or unused provider charges. No-show situations may remove refund or credit eligibility.
3. How to request a refund
Contact us as soon as possible at support@treservation.com or +1 (877) 290-6441. Include your booking reference, traveler name, contact information, travel date, and a clear explanation of the request.
A request is not approved or confirmed until written confirmation is issued by Treservation or the relevant provider. We may need to verify the booking holder identity before discussing or changing reservation details.
4. Fees, deductions, and processing time
Supplier penalties, fare differences, cancellation charges, payment processing costs, currency conversion differences, and non-refundable deposits may reduce the amount returned. Separate service or assistance fees may be non-refundable once the related service has been provided.
When a provider approves a refund, the timeline for funds to appear depends on the provider, payment processor, original payment method, card issuer, and bank.
5. Payment records and chargebacks
Please keep your confirmation, invoice, payment record, provider emails, and support correspondence. If you dispute a charge with your bank while a provider review is pending, the dispute process may affect the timing or handling of the refund request.
6. Airline and travel disruptions
If a provider cancels, delays, reschedules, or materially changes a travel service, available remedies may include rebooking, credit, waiver, refund, or no remedy depending on provider rules and applicable law.
Weather, government action, security issues, strikes, public health events, and other events outside our control may limit available options.
7. Contact for refund support
For refund questions, email support@treservation.com or call +1 (877) 290-6441. Include the booking reference so our team can review the available details efficiently.
Traveler support
Need help with a booking or policy question?
Our team can review available details, explain supplier rules, and help you understand the next steps for your request.